Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices you have. Where applicable, we follow data protection laws including the GDPR.

Scope

This policy applies to information collected through our website, enquiry/contact forms, email or phone communications, and related online interactions. It does not apply to third-party websites or services that may be linked from our site.

Data controller

Mechsera Technologies Pvt. Ltd. acts as the data controller for personal data collected through this website and related communications. If you have privacy questions or requests, contact us using the details on this page.

Information we collect

• Information you provide: such as your name, company, email address, phone number, and any details you submit through forms or messages.
• Technical information: such as your IP address, browser type, device information, pages visited, and approximate location (derived from IP), collected automatically to help keep the site secure and running properly.
• Cookies: small files used to enable core site functionality and, where enabled, to understand website usage.

How we use your information

• To respond to enquiries and provide the information you request.
• To prepare quotations, proposals, and service-related communication.
• To operate, maintain, and improve our website and content.
• To protect the website, prevent misuse, and maintain security.
• To comply with legal and regulatory requirements where applicable.

Legal reasons we rely on

We process personal data only when we have a valid reason, such as:

• To provide requested services or take steps connected to a request you made (for example, an enquiry or quotation).
• Our legitimate interests in operating and improving our website, communications, and security.
• Your consent where required (for example, certain non-essential cookies).
• Legal obligations where we must comply with applicable laws.

Cookies

Cookies help our website function correctly and may help us understand website usage. Some cookies are essential for core functionality. Others (such as analytics cookies) may be optional and used only where permitted.

• Essential cookies: required for security and basic site operation.
• Optional cookies: used for analytics or improvements (where enabled).

You can manage cookies through your browser settings. If you disable cookies, some features may not work as expected.

Sharing your information

We do not sell your personal data. We may share limited information only when necessary:

• Service providers: trusted partners who help us run the website or communications (such as hosting, email services, or analytics), under appropriate confidentiality and security obligations.
• Legal requirements: if disclosure is required by law or a valid legal process.
• Protection and security: to protect our rights, users, and systems from fraud or abuse.

International transfers

Your information may be processed or stored in countries other than your own (for example, where our service providers operate). When required, we apply appropriate safeguards to protect your data.

Data security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.

Data retention

We keep personal data only as long as needed for the purposes described in this policy, including responding to enquiries, maintaining business records, meeting legal obligations, and resolving disputes. When no longer required, data is deleted or anonymized.

Your rights

Depending on your location and applicable law, you may have rights over your personal data, including the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain situations
• Object to processing or request restriction in certain situations
• Request a copy of your data in a portable format (where applicable)
• Withdraw consent at any time where processing is based on consent

To make a request, contact us using the contact details provided on this page. We may ask you to verify your identity. Where GDPR applies, you may also have the right to lodge a complaint with your local data protection authority.

Automated decision-making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

Third-party links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent version.

Privacy contact